Reservations will need to be made at least 12 hours prior to pick-up time. This change affects customers only within the Nashville Metropolitan area.
Airline Departure Notice: Please schedule your reservations to allow for pickup 3 hours before your airline departure in order to ensure enough time to make your flight. Given the check-in and security processes, any less time may jeopardize your ability to leave as anticipated.
This page collects practical steps travelers use before they reserve an InShuttle ride to or from Nashville International Airport (BNA). It pairs with the route tools on our shuttle selection home page, where you pick campus, hotel, Scarritt Bennett, or condo service.
If you already know your dates, you can request a quote or contact the office for help matching a pickup window with your flight number.
1. Lock your flight details first
Write down the airline, flight number, arrival or departure time, and terminal gate text message updates if your carrier sends them. InShuttle scheduling works best when pickup times mirror real flight activity, not rough guesses. When plans shift, call or email as soon as you know so dispatch can adjust the manifest.
2. Plan curb time and walking distance at BNA
Baggage claim level traffic, rideshare zones, and crosswalks change seasonally with construction. Give yourself a few extra minutes after landing to reach the meeting point your confirmation describes. If you roll heavy bags or travel with students, assume elevator waits and plan handoffs away from moving buses.
3. Pack for quick loading
Mini-coaches and mini-buses load faster when large suitcases are labeled and wheeled bags stay together. If you carry equipment for meetings, choir tours, or athletics, mention the size when you reserve so the crew reserves the right rack space. Fragile items belong at your feet, not beneath the coach where other luggage stacks.
4. Match hotel, campus, or condo rules
Each property sets lobby meeting rules, after-hours door access, and noise policies near shuttle stands. Note whether your group meets at a side entrance, bus court, or residence desk. Share those details with your driver through the same channel you used to book so night arrivals still find a lit, approved pickup spot.
5. Keep communication open on ride day
Cell phones should stay charged. Watch for calls or texts from dispatch if weather, security lines, or flight holds adjust timing. Drivers aim to keep the full group on schedule, so prompt replies help everyone avoid missed connections. After your trip, share feedback through customer comments so we can fine tune future pickups.
Return to the home reservation grid when you are ready to choose a shuttle product, or read more about the company on the About Us page.
